The brief
Most orders came through food delivery platforms, and high commissions were eating into margins. lokma° wanted its own channel to build a direct relationship with loyal customers.
What we did
We tested the ordering flow with customers using a clickable prototype first, then built both platforms from one codebase.
- Pickup and delivery ordering flows
- A points- and campaign-based loyalty programme
- Per-branch menus, stock and opening hours
- POS and payment system integration
How it works day to day
Branch managers update menu items and daily offers from the panel in minutes, and push notifications are scheduled around the lunch and dinner rush.